REFUNDS/CREDITS

• A full refund will be made to you for any programs cancelled by the Eau Claire Parks and Recreation Department.
• A full refund will be offered if there are any changes to the original schedule and you can no longer participate.
• A refund will be made to you for any program when the Parks and Recreation Department is notified of your cancellation 72 hours prior to the start of the program. (Less a $5.00 administrative fee.)
• Refunds will not be issued for cancellations after 72 hours or after the start of the class/program.
• Refunds of on-line registration service fees will not be issued.
• Fefunds will not be issued for pool passes or Amusement Park Tickets.
• Refunds will not be issued for Adult Athletic Teams registration fees after schedules have been completed.
• Youth Leagues - 75% of the program fee may be refunded up to the first game, after games begin no refunds will be issued.
• All transfers/cancellations must be done via phone or in person 72 hours prior to the first class to receive a refund.  There are no guarantees with e-mail notifications.
• NEW! No refunds or credits will be kept on your Parks & Rec account.  If your account is credited with a refund or an overpayment is made, you will be issued a check in 1-2 weeks.  If you currently have a credit on your account, it may be applied to program registrations.

CLASS CANCELLATIONS

 A minimum number of students are required before a class can be offered. The Parks and Recreation Department reserves the right to cancel a class or make schedule changes when enrollment does not reach the minimum number.

INSURANCE

The Parks and Recreation Department does not provide accident or hospital insurance for people participating in sponsored activities. All participants should review their personal insurance policies for coverage.

AGE REQUIREMENTS

For all youth programs will be as of the first day of the program. Parents, please, do not ask to have your child put in a class he/she does not belong in. All age requirements are set to benefit the children and to make instruction easier for the program leader. In some instances, age requirements have been set for your child's safety. Thank you for your cooperation.

WE LOVE PARENTS...

But... with your child's best interest in mind, parents are invited to attend their child's midterm and last class meeting only (instructional programs). Our instructors have found that the quality of instruction is affected by parent and/or sibling distractions and interruptions. We feel it is most beneficial for your child to have recreational time with his/her peers. Instructors welcome the opportunity to discuss participants' progress with parents. If you would like your child's instructor to contact you, please call the Recreation Office.

NON-CITY RESIDENT POLICY

Department programs and activities that are not part of summer school offerings are supported by city property taxes. Non-city residents will be required to pay their "fair share" to support activities. The program fee for non-residents will be double the resident fee or an additional $10.00, whichever is less. A non-resident is considered anyone who lives outside of the city limits (ie: township/county). Unfortunately our registration software cannot always decipher if addresses are located within the Eau Claire city limits.  For this reason, all participant addresses are reviewed during each season.  Invoices will be sent to non-residents that pay the resident fee.

YOUTH SCHOLARSHIP PROGRAM

 Area businesses and community groups in Eau Claire support our scholarship program for low-income families. Any family that can provide a food stamp Quest Card (proof of effective date), proof of residency (drivers license with current address or utility bill with name and address) and is a city of Eau Claire resident qualifies. If you would like to donate to our scholarship fund, please call the Recreation Office for more information.  For complete guidelines and application, click here.

AMERICANS WITH DISABILITIES ACT

The Eau Claire Parks and Recreation Department intends to comply with the intent and spirit of the Americans with Disabilities Act. If you need any special accommodations, please call Dawn Comte at the Parks and Recreation Office (715) 839-5032 so that the necessary arrangements can be made. If you have concerns regarding our compliance with the ADA contact the City of Eau Claire's ADA Coordinator, Jan Dole @ (715) 839-4921. TDD phone call (715) 839-4972.

PROGRAM EVALUATIONS

 Program evaluation forms are available online. If you do not have access to a computer, the L.E. Phillips Public Library offers free Internet access to the public. Call (715) 839-5004 for library hours. Thank you for taking time to complete our online evaluations.

• Instructional Program Evaluations www.eauclairewi.gov/preval
• Youth Sport Evaluations www.eauclairewi.gov/sporteval
• Adult Sport Evaluations www.eauclairewi.gov/ADSports

LOST & FOUND ITEMS

 Fairfax Pool has a one-week policy for holding lost and found items due to the nature of items that are found. Items of value will be stored until the end of the season. All other programs and facilities will keep lost and found items for 3 months or until the end of each season.

GENERAL INFORMATION

Most programs have enrollment limits.  Early registration is encouraged.  All programs for which a fee is charged require pre-registration.  Sales tax is included in the program fee.