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FAQ and Step by Step Instructions for Payment

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1. What if I do not want to pay online?

Phone

  • Call 715-839-4718
  • Be prepared with your customer ID number (if you registered online)  and amount owed
  • Credit card information – when paying a bill online, a credit card fee of 2.5% of the total paid will be charged and appear as a separate transaction on your statement
  • Electronic check information – if you prefer to pay with an eCheck there will be a $1.59 fee per electronic check charged and appear as a separate transaction on your statement. 

Mail

  • Please mail a check to the Eau Claire City-County Health Department at 720 2nd Avenue, Eau Claire, WI 54703
  • Include your customer ID number (if you registered online) and total amount owed on the check

In person

  • Visit the Eau Claire City-County Health Department located at 720 2nd Avenue, Eau Claire. Please bring a form of payment (cash, check, credit card).
  • Know your customer ID number (if you registered online) and total amount owed
  • Credit card information – when paying with a credit card in person, a credit card fee of 2.5% of the total paid will be charged and appear as a separate transaction on your statement.
  • Electronic check information – if you prefer to pay with an eCheck there will be a $1.59 fee per electronic check charged and appear as a separate transaction on your statement. 

2. What if I have multiple units to pay for online?

  • Click Add to Cart and enter you name/business name that you entered in the registration application or your customer ID number that you were provided from your e-mail confirmation from registering online.
  • For the Amount – enter the TOTAL amount of properties that you are registering. For example, if you registered 4 properties enter $20.
  • Click OK and then My Cart in the upper right hand corner and Checkout. Proceed with the following payment process.

Step by Step Instructions for Payment